Luxury bathrooms supplier. Beautiful showroom in Sevenoaks, Kent. High end bathrooms designed, supplied & installed.
The Government announced updates to social distancing policies on Monday 11th May and stated that certain shops could open. Our showroom will be open by appointment only until 15th June, but we have already put measures in place to enable us to open the showroom safely when customers visit. We are firmly committed to protecting our customers and all our staff. We plan to re-open fully to all customers on 15th June with slightly reduced hours for the first few weeks.
Until 15th June we are able to accept customer visits to our showroom (maximum one couple only) by appointment.
Our survey and quotation service has now resumed, as has our installation service (subject to availability of goods), and subject to strict guidelines.
The policies are additional safeguards, and are not exhaustive, but the most important Government advice is to wash hands regularly, avoid touching the face and keep 2 Metres distance from others.
We ask that customers DO NOT visit us, or ask us to visit them, if experiencing any Covid-19 symptoms, or have had any symptoms within the last 10 days. You will be asked to complete a brief risk assessment form before we visit you at home. Thank you for your cooperation.
Our showroom Covid-19 policy
We will be implementing a " one in one out " policy for visitors to our showroom, and a strict 2 Metre distancing policy within the store. Couples may visit together but must remain together in store. Generally we will have one member of staff in store at any time. We ask that customers avoid bringing children to the showroom, and if children do visit they must remain by their parent/guardian's side at all times. All visitors will be asked to use sanitising gel and we have a sanitising station set up at the store entrance. We will restrict visits to the showroom to 20 minutes duration maximum - beyond this time the 2 Metre distance safety feature becomes less effective and we have no effective ventilation other than the door. We may need to pause meetings if the 20 minute limit is met to 'air' the premises, or else masks must be worn by both parties. Customers who need to discuss plans or quotes (on paper) may use our meeting desk where we have a perspex safety 'sneeze' screen installed. Payments should be made by BACS or by non-contact credit card transaction. We will clean our displays between clients and our staff will obviously be washing their hands regularly. When we are asked to provide brochures/samples customers should sanitise their hands after touching them. Customers who would prefer a longer meeting with us about more complex projects can set up Skype/Zoom meetings (or any other media) with us, or we can arrange to visit your home and hold a meeting outside in the garden, for example. We can be very flexible to meet requirements.
Our Home consultation and survey Covid 19-policy
We are now able to return very carefully to providing a home consultation survey service. As this will involve our consultant visiting your home our policy on this is naturally very strict to help protect the consultant and you, our customer. Our consultant will call by phone on arrival so he can avoid touching your door and can keep a 2 Metre distance from occupants, from the start. We then ask that you direct him to your bathroom from 2 Metres away, and leave all doors open en-route so he does not need to touch any doors. Our consultant will (as personal choice) be wearing a face mask which will be fresh and new for your visit. He will sanitise his hands before entering your home. During the survey our consultant will use a digital tape measure and will endeavour not to touch anything within the room or in your home. Our consultant should be left alone in the room while he carries out the survey, and where possible windows should be open. Once measurements have been taken our consultant will then either meet with you outside your home to discuss briefly your requirements, or go away to continue the consultation remotely by phone, email, Skype, Zoom or any other media you prefer. Our aim is to spend as little time as necessary inside your home, just long enough to get the measurements we need to complete our plans and designs. Following our visit, as an additional safeguard, we recommend you clean any bannisters, doors or bathroom equipment, using your own usual cleaning methods (detergent and water is sufficient).
Our Covid-19 Installation Service Policy
We are now able to return very carefully to providing an installation service on bathrooms supplied by us. As this will involve our fitter being in your home for a long duration our policy on this is very strict to help protect our installer and you, our customer. Each installation project will be risk-assessed prior to our start to establish good safe practises. However, our policy will be that the fitter will call in advance of his arrival so doors may be left open for him. We also request that windows be left open in areas where our fitter will be present. The fitter will take best care to avoid touching bannisters and other furniture on his way to and from your bathroom, but we suggest sanitising routes after he leaves each day. If requested to do so (or if it is our fitter's personal choice) our fitter will wear a clean mask, and gloves, in your presence, but will maintain a 2 Metre distance from anybody in your home, at all times - regardless of whether ppe is worn. The effectiveness of non-medical ppe is still debatable and the 2 Metre rule remains all important. Our fitter will bring their own food and drink and where possible will consume these outside your home. If there are no separate toilet facilities our fitter will be able to use during his visit other arrangements will need to be made. Rubbish arising from the installation will be carefully placed outside your home and will be removed at the end of the installation using careful distancing policy. Our fitter will keep their own workspace clean. We strongly recommend communicating with our fitter remotely by phone and avoiding any face to face contact throughout the installation - but if a face to face meeting is necessary this should be conducted outside the home. If communication with the fitter becomes difficult because of the Covid-19 measures please do call us on the showroom number and we will do everything we can to help.
Our Covid-19 Delivery service Policy
Our driver will maintain 2 Metres distance from customers at all times. Where possible deliveries will be made to the doorstep, or an adjacent garage, for example. During our own installations, if it is necessary to take items into the home we request the same measures as for installation are implemented, ie. distancing, windows open etc. We ask that customers do not assist our driver and do not approach his vehicle. Distancing measures also apply on construction sites/developers projects where we ask that the delivery driver is left to deal with the delivery unassisted, from 2 Metres distance, and that site staff do not approach the vehicle.
We have been granted official authorisation to open our showroom immediately, however we feel it is more appropriate to continue to open by appointment only until 15th June. If you would like to visit our showroom to discuss a quote or new project please get in touch and we will make arrangements. Please see below for our policies regarding distancing measures in our showroom, and the other services we offer.